Patient Education

What the CARE Act means for hospitals

Kim Sisson By Kim Sisson, Clinical Education Specialist Manager
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JANUARY 23, 2020

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My father had a stroke 15 years ago. Before he was discharged from the hospital, his nurses and doctor gave him instructions for what he needed to do and watch for as he recovered at home. As my father’s durable power of attorney, and as a nurse, I was able to talk to his care team about his needs throughout his stay.

After a month in the hospital, my mother took him home to continue his rehabilitation.

But once they were home, side effects of his stroke meant my father couldn’t remember what his care team had instructed him to do.

I lived hundreds of miles away.

And my mother, the one person who was actually caring for my father after he left the hospital, was never given any education about how to provide my father the care he needed to recover successfully at home.

The CARE Act

Patient Care

Since my parents’ experience, hospitals across the country have thankfully addressed this disconnect in transitional care education. The Caregiver Advise, Record, Enable (CARE) Act has been adopted in 40 states and counting.

Recognizing that a number of patients go home with an informal caregiver, the CARE Act requires hospitals to record a patient’s caregiver in their medical records, to consult with the caregiver about care plans and discharge, and to provide the caregiver with education and instructions about medical tasks they will need to provide the patient at home.

The Right People Getting the Right Information

When a patient’s caregiver is identified right away, clinicians know who needs to be involved in conversations throughout the patient’s stay. They can also streamline their work by coordinating efforts and not having to repeat instructions or updates multiple times.

Patient Engagement

Involving caregivers throughout the process can help them feel less overwhelmed and more reassured in their role.

To save clinicians more time, education content vendors are beginning to offer content geared specifically toward caregivers. Topics include things like how to safely transfer someone, how to deal with dementia-related resistance, what proper wound care looks like, or how to administer a medication.

Having resources tailored to them helps the caregiver know exactly how to provide the care that’s needed.

How SONIFI Health Can Help

The SONIFI Health patient engagement platform can help facilities make the CARE Act an integral and automated part of a patient’s stay — without burdening clinicians with extra duties.

A discharge checklist on the platform helps clinicians proactively identify areas that will need additional education or attention before the patient is discharged. It also sets expectations for the patient and their caregiver of what needs to be done before going home.

When integrated with your EHR system, the platform can automatically assign education for patients and caregivers to watch. The number of assignments that still need to be completed can appear on the patient’s in-room TV and digital whiteboard. These visual prompts can increase education completion rates and reduce length of stay.

Patient Education

When education is integrated onto a patient portal, the materials are available after discharge so patients and their caregivers can log on any time and have visual and audio components to walk them through what needs to be done, whenever they need a refresher.

Additional integrations can prompt applications such as a meds-to-beds program, interpreter services and comprehension surveys — all ensuring the patient and their caregiver are best equipped to leave the hospital.

How to Keep Improving with the CARE Act

The best thing clinicians can do when it comes to the CARE Act is collaborate. Talk to each other about what’s working well, share challenges you’re facing and keep your peers updated on best practices.

We’d love to hear what successes you’re seeing with the CARE Act, where SONIFI Health can help fill gaps, and what we can learn from each other to provide patients the best possible outcome.

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