Dedicated teams of experts
From implementations to staff training & ongoing consultations, we’re here to help you achieve the outcomes that matter most to you
Service & support
We make sure technology works for you, not the other way around
The support you want & the service you deserve
When you have a SONIFI Health patient engagement platform, we are your single point of contact for implementation, installation, optimization, insights, enhancements, strategies, support, maintenance, and servicing.
Proactive issue resolution
Remote monitoring & automated notifications identify issues for proactive resolution before impacting the end user experience
24/7 technical assistance
Support is available around the clock with our U.S.-based technical assistance center & nationwide team of certified field technicians
One platform, one provider, one goal: Your success
Our teams of industry experts and technical professionals work alongside you — and behind the scenes — to make sure our technology is serving you and your patients.
Implementation success
Every installation is assigned a dedicated implementation team with professional project management, because it takes more than a successful installation to have a successful implementation.
Staff training success
We offer five types of staff training for implementation, new staff onboarding, and ongoing skills for your system, because effective user training helps lead to higher adoption and continued success.
Clinical & education success
Our team of nursing executives — all registered nurses and certified patient experience professionals — give ongoing consultations to drive patient education engagement and strategies for your hospital.
System success
We know technology alone cannot drive progress toward your goals, so our customer success executives partner with you to make sure you’re receiving and seeing ongoing value from our platform.
End-to-end services
We offer turnkey design-to-delivery support, no matter your needs & budget.
Field service
Survey, install, break-fix
Infrastructure expertise
Optimization, testing, repair
Cable plant & IP networking
Design, installation, upgrade
Remote service
Monitor, update, troubleshoot
Technology integrations
Hardware, software, automation, cloud
Device management
Compatibility, testing, optimization
TVs, tablets & digital devices
Procurement, installation
Distribution
Storage, logistics, fulfillment
Technical Assistance Center
We’re much more than a help desk
SONIFI Health provides direct-dial access to fully trained experts who can remediate issues remotely and dispatch on-site support.
Nationwide support
- 200+ certified technicians available nationwide
- Efficient site surveys, installations & maintenance
- Expertise in RF/coax & IP infrastructures (wired/wireless)
- Reliable satellite, cable & IP distribution systems
Experience you can trust
We’ve been in business for 40+ years
Our team’s decades of expertise with TV solutions, digital platforms, smart room automations and dozens of other key system integrations ensure your organization has successful implementations and seamless technology experiences.
Our platform is tried and true — but we’re also continuously adapting our systems, engineering new innovations, and evolving as healthcare does, too.
We’re ready to partner with you and simplify patient engagement, together.
Looking for support?
Let us know what your facility needs, and what questions or concerns you have. We’re here to help!