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Service & support

We make sure technology works for you, not the other way around

Full-scale service platform

225+ Nationwide Field Techs

Nationwide field support

We have a large infrastructure of certified technicians available across the U.S. for on-site installations and maintenance.

24x7 Technical Assistance Center

24/7 technical assistance

Our U.S.-based technical assistance center is staffed by SONIFI employees with multilingual support available any day, any time.

Proactive Issue Identification & Resolution

Proactive issue identification & resolution

Remote monitoring and automated notifications identify issues and enable proactive resolution before impacting the end user experience.

Enterprise system service

Turnkey design-to-delivery, maintenance & project management

Field service
Survey, install, break-fix

Infrastructure expertise
Optimization, testing, repair

MATV cable plant & IP network
Design, installation, upgrade

Remote service
Monitor, update, troubleshoot

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Technology integrations
Hardware, software, cloud

Device management
Compatibility, testing

Distribution
Storage, logistics, fulfillment

Commercial & medical-grade TVs
Procurement, mounts, installation

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Nationwide support

 

  • 200+ certified technicians available nationwide
  • Efficient site surveys, installations & maintenance
  • Expertise in RF/coax & IP infrastructures (wired/wireless)
  • Reliable satellite, cable & IP distribution systems

Technical Assistance Center

We’re more than a help desk

SONIFI simplifies technical support by quickly learning your business through our online training. You get access to experts and accurate call documentation through our cloud-based phone and ticketing system.

U.S.

based technicians with multilingual support

24/7

support 365 days a year

90%

first-call resolution

Experience you can trust

We’ve been in business for 40+ years

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Our team’s decades of expertise with TV solutions, digital platforms, EHR integrations, smart room automations and dozens of other key system integrations ensures your facility has successful implementations and seamless technology experiences.

Our platform is tried and true — but we’re also continuously adapting our systems, engineering new innovations, and evolving as healthcare does, too.

We’re ready to partner with you and simplify patient engagement, together.

 

Looking for support?

Let us know what your facility needs, and what questions or concerns you have. We’re here to help!