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Service & support

We make sure technology works for you, not the other way around

Full-scale service platform

225+ Nationwide Field Techs

200+ nationwide field techs

Experienced professionals, with an average tenure of 15 years at SONIFI, have mobile parts warehouses nationwide for quick and efficient service.

24x7 Technical Assistance Center

24/7 technical assistance

Our U.S.-based technical assistance center is staffed by SONIFI employees with multilingual support available any day, any time.

Proactive Issue Identification & Resolution

Proactive issue identification & resolution

Remote monitoring and automated notifications identify issues and enable proactive resolution before impacting the end user experience.

Enterprise system service

Turnkey design-to-delivery, maintenance & project management

Field service
Survey, install, break-fix

Infrastructure expertise
Optimization, testing, repair

MATV cable plant & IP network
Design, installation, upgrade

Remote service
Monitor, update, troubleshoot

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Technology integrations
Hardware, software, cloud

Device management
Compatibility, testing

Distribution
Storage, logistics, fulfillment

Commercial & medical-grade TVs
Procurement, mounts, installation

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Nationwide support

 

  • 200+ SONIFI-employed field techs & 100+ certified contractors
  • Expertise in healthcare, hospitality & commercial environments
  • Efficient site surveys & installation
  • Support for RF/coax & IP infrastructures (wired/wireless)
  • Reliable satellite, cable & IP distribution systems

Technical Assistance Center

We’re more than a help desk

SONIFI simplifies technical support by quickly learning your business through our online training. You get access to experts and accurate call documentation through our cloud-based phone and ticketing system.

80+

highly skilled technicians

24/7

support 365 days a year

90%

first-call resolution

third-party integrations & implementations

We’ve been in business for 40+ years

Our decades of experience with TV solutions, digital platforms, EHR integrations, smart room automations and dozens of other key system integrations ensures your facility has successful implementations and seamless technology experiences.

  • Patient entertainment & positive distraction
  • Automated education assignments, charting & patient prompting
  • Clinical services & workflow efficiencies
  • Meal ordering & meds-to-beds
  • Temperature, light, window shade & voice controls
  • Digital whiteboards & patient door signs
  • Public area signage & digital displays

Looking for support?

Let us know what your facility needs, and what questions or concerns you have. We’re here to help!