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Service & support

We make sure technology works for you, not the other way around

The support you want & the service you deserve

When you have a SONIFI Health patient engagement platform, we are your single point of contact for implementation, installation, optimization, insights, enhancements, strategies, support, maintenance, and servicing.

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Dedicated teams of experts

From implementations to staff training & ongoing consultations, we’re here to help you achieve the outcomes that matter most to you

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Proactive issue resolution

Remote monitoring & automated notifications identify issues for proactive resolution before impacting the end user experience

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24/7 technical assistance

Support is available around the clock with our U.S.-based technical assistance center & nationwide team of certified field technicians

One platform, one provider, one goal: Your success

Our teams of industry experts and technical professionals work alongside you — and behind the scenes — to make sure our technology is serving you and your patients.

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Implementation success

Every installation is assigned a dedicated implementation team with professional project management, because it takes more than a successful installation to have a successful implementation.

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Staff training success

We offer five types of staff training for implementation, new staff onboarding, and ongoing skills for your system, because effective user training helps lead to higher adoption and continued success.

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Clinical & education success

Our team of nursing executives — all registered nurses and certified patient experience professionals — give ongoing consultations to drive patient education engagement and strategies for your hospital.

Patient Experience

System success

We know technology alone cannot drive progress toward your goals, so our customer success executives partner with you to make sure you’re receiving and seeing ongoing value from our platform.

You don’t need to add any FTEs to manage our solutions, thanks to our simplified technology platform & operations model

End-to-end services

We offer turnkey design-to-delivery support, no matter your needs & budget.

Field service
Survey, install, break-fix

Infrastructure expertise
Optimization, testing, repair

Cable plant & IP networking
Design, installation, upgrade

Remote service
Monitor, update, troubleshoot

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Technology integrations
Hardware, software, automation, cloud

Device management
Compatibility, testing, optimization

TVs, tablets & digital devices
Procurement, installation

Distribution
Storage, logistics, fulfillment

Technical Assistance Center

We’re much more than a help desk

SONIFI Health provides direct-dial access to fully trained experts who can remediate issues remotely and dispatch on-site support.

U.S.

based technicians with multilingual support

24/7

support 365 days a year

70+

highly skilled technicians

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Nationwide support

 

  • 200+ certified technicians available nationwide
  • Efficient site surveys, installations & maintenance
  • Expertise in RF/coax & IP infrastructures (wired/wireless)
  • Reliable satellite, cable & IP distribution systems

Experience you can trust

We’ve been in business for 40+ years

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Our team’s decades of expertise with TV solutions, digital platforms, smart room automations and dozens of other key system integrations ensure your organization has successful implementations and seamless technology experiences.

Our platform is tried and true — but we’re also continuously adapting our systems, engineering new innovations, and evolving as healthcare does, too.

We’re ready to partner with you and simplify patient engagement, together.

Looking for support?

Let us know what your facility needs, and what questions or concerns you have. We’re here to help!