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Patient Satisfaction

The Power of the Familiar in an Unfamiliar Place

SONIFI Health By SONIFI Health
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October 30, 2019

A hospital, at its very core, is a place to make people better. But sometimes being in a hospital can make people feel worse.

We’re biologically wired1 to react in unfamiliar environments with a heightened level of stress. That stress often triggers a fight-or-flight response2—but patients in a hospital aren’t in a condition to fight or flee. That sense of lack of control can escalate into more anxiety, negatively affecting3 their physical health even more.

So what can you do when your hospital—an environment of treatment and healing—might be impacting your patients’ mental and emotional health?

Distract them.

This doesn’t mean keeping them in the dark (informed and engaged4 patients are crucial to quality care.)

It means you can—and should—provide patients with comforting, personal, positive distraction options.

Positive distraction can be a soothing song. A favorite movie or game. A show they were binging before they came to the hospital.

When someone is in an unfamiliar place, under circumstances beyond their control, a familiar routine can bring a sense of normalcy and relaxation. Having access to choose what those small moments of comfort are can give patients a sense of control in a place where they otherwise feel helpless.

Positive distractions can reduce patient anxiety, even if all they’re doing is waiting5. Distractions help them experience less pain6 or prevent a spiral of negative emotions7. Distractions can boost positive emotions, which help them cope8 with the situation of being at your hospital.

The physical care for your patients is the focus during their stay, but emotional and mental care is equally as important and should not be overlooked.

A new mom whose world has forever changed at your hospital may crave the familiarity of her favorite music to keep her grounded.

A person anxiously awaiting to hear if the surgery was a success may need a show that can completely shift their attention away from fear and uncertainty.

A family gathered to comfort their loved one during treatment may welcome a choice of games to bond over.

A child confused and in pain may find that a beloved cartoon makes it a little bit better.

What your patients choose to distract themselves with is secondary to making sure the options are there—because it is not just entertainment or a modern convenience, it’s a proven way to help them feel better.

References
  1. Jacinto, L. R., Reis, J. S., Dias, N. S., Cerqueira, J. J., Correia, J. H., & Sousa, N. (2013). Stress affects theta activity in limbic networks and impairs novelty-induced exploration and familiarization. Frontiers in behavioral neuroscience, 7, 127. doi:10.3389/fnbeh.2013.00127 https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3797543/
  2. Understanding the Stress Response: Chronic activation of this survival mechanism impairs health. Content last reviewed May 2018. Harvard Health Publishing, Harvard Medical School, Boston, MA. https://www.health.harvard.edu/staying-healthy/understanding-the-stress-response
  3. Leonard, J. (2018). What does anxiety feel like and how does it affect the body? Medical News Today. https://www.medicalnewstoday.com/articles/322510.php
  4. Guide to Patient and Family Engagement in Hospital Quality and Safety. Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/professionals/systems/hospital/engagingfamilies/index.html
  5. Pati, D (2010). Positive Distractions. Healthcare Design. (Issue 3, pp. 28-34). https://www.healthcaredesignmagazine.com/trends/architecture/positive-distractions/
  6. Johnson, M. H. (2005). How does distraction work in the management of pain?. Current Pain and Headache Reports (Vol. 9, Issue 2, pp. 90-95). https://link.springer.com/article/10.1007/s11916-005-0044-1
  7. Sack, D. (2014). What is healthy distraction? How distraction can help prevent relapse. Psychology Today. https://www.psychologytoday.com/us/blog/where-science-meets-the-steps/201404/what-is-healthy-distraction
  8. Tugade, M. M., Fredrickson, B. L., & Barrett, L. F. (2004). Psychological resilience and positive emotional granularity: examining the benefits of positive emotions on coping and health. Journal of personality, 72(6), 1161–1190. doi:10.1111/j.1467-6494.2004.00294.x https://www.ncbi.nlm.nih.gov/pmc/articles/PMC1201429/

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