Why analytics are important for patient engagement technology

“How do I know this is working?”

 

That’s one of the biggest questions healthcare organizations ask when it comes to patient engagement technology.

The answer is: Analytics.

When you look at data from your patient technology, you get objective evidence of how patients are actually using the system, whether your goals are being met, and how you can make it work even better for your patients, your staff, and you.

That’s why SONIFI Health’s platform includes access to an insights portal for every customer. But it’s not just up to your team to use; you also get a team of professionals who can help analyze what the data is showing and consult on what next steps should be.

The key is to look at analytics not as reports to skim, but as insights to drive your strategies.*

Showing holistic views & deep dives

With SONIFI Health, you can get a very high-level overview of how your system is performing as a quick update for long-term discussions.

But it’s also important to be able to dig deeper. Our insights portal lets you filter your data by location, unit, patient age, or other demographics.

This helps home in on identifying where things are going well—indicating what you can set up best practices around for other areas of your organization—while also letting you see where some gaps may be for more optimization (which our team can help with).

Tracking how the system is used

If patients aren’t using your technology system, it’s not going to achieve the outcomes you need it to.

That’s why it’s crucial to look at things like:

• Education assignments & completion rates
• Which features your patients access & how they navigate there
• The entertainment & positive distraction that patients choose
• When & how long patients watch live TV channels

Each of these areas gives you a glimpse into patients’ minds and behaviors. How are they using the system? Why are they using it? When are they using it?

All of these datapoints lets you know their level of engagement and satisfaction—all factors of getting better health outcomes and HCAHPS scores.

And we collaborate with you on this, too. We check in and talk about changing configurations and approaches to the technology that help meet your patients where they are with behavioral navigation and messages that resonate with them.

Providing ongoing value & ROI

Whether it’s nursing huddles, budget talks, or strategy meetings, people are going to want to know what your system is doing.

Is it achieving what you installed it for? Can it help with a new goal or initiative you have? Is it worth the investment?

For these types of questions and so much more, go to the data. It will always give you an answer.

And if you want help interpreting what the data means for your organization? We’re here for that.

 

* P.S. If the question you’re actually getting is: “No, I’m not asking about strategies, I mean are the technical elements of this system working and functional and online?” The answer is still the SONIFI Health insights portal—we give you an easy-to-use dashboard for that, too, that you can check in on anytime.