What patient experience really means
Every piece of SONIFI Health technology centers around the patient experience.
We know that when patients get comfort, confidence, and control during a time when they need it most, it often leads to better care. And everything we do is to help you and your staff make healthcare better.
No matter their role, behind the scenes or on site with you and everything in between, everyone at SONIFI Health knows how important patient experience is to everything we—and you—do.
It’s critical to providing that feeling of being cared for and cared about, and it’s what makes all the difference when you’re considering the how and why behind the patient technologies you choose.
Here’s what a few members of our team say patient experience means to them:
Michelle Allen
SONIFI Health General Manager
“Patient experience matters because every patient is someone’s spouse, their child, or their parent.
And when a patient is scared, feeling nervous or overwhelmed, they need to feel heard, understood, and seen by the people taking care of them—and know they’re not on that journey alone.
Anticipating a patient’s needs and tailoring their experience to their individual preferences tells them they’re not on this journey by themselves, and allows them to focus on healing.
Who doesn’t want that for the people they love?”
Andy Anderson
SONIFI Health Director of Product Management
“What does patient experience mean to me? No one chooses to be in the hospital. So it’s the difference of really being treated and cared for.
Nobody wants to be referred to as the gallbladder guy in Room 4.
That’s really where SONIFI comes in. We bring the technology and empower the patient during their stay.”
Corey Blauet
SONIFI Health Director of Product Management
“To me, patient experience is clinical care plus everything that makes a hospital room feel less like a hospital room.
It’s communication, comfort, and control, even when you feel you’re not in control of anything else.”
Russell Cook
SONIFI Health Vice President of Healthcare Engineering
“The reality is that we’re all the patient someday. Our family members, our loved ones, our friends are the patient.
So we’ve got a real connection to the problems we’re trying to solve.
And it’s really about how do you help, whether it’s helping the caregiver deliver better care or making your stay in that bed better.”
Bob Gruenwald
SONIFI Health Senior Director of Technical Operations
“Patient experience is important to me because countless patient experiences occur in every care setting every day.
Each of those experiences is very meaningful for the patient, for their family, and for the clinicians who walk beside them.
It’s a rewarding experience to bring comfort and positivity to a place where fear and discomfort are met with compassion and care.”
Meghan Seus
SONIFI Health Senior Vice President of Product Management
“When I think of patient experience, it’s not a single moment or thing, it’s really countless moments that become a feeling.
This is something the hospitality industry has understood for years.
They know that people forget certain details, but what they do remember is how you make them feel.
And healthcare is the same principle.
I really feel that every interaction matters. And when done right, patients feel empowered instead of overwhelmed. They feel less uncertainty, and that’s replaced with confidence.
Family members feel connected.
Caregivers feel more impactful.
And health organizations earn a trust that endures much longer than a visit or a hospital stay.
And that’s really the power of patient experience.”
Austin Winberg
SONIFI Health Director of Clinical Outcomes
“Patient experiences is important to me because for true care, we need to think about the entire patient holistically.
It’s more than just the physical care that the patient receives, but it’s really considering what’s important to the patient, what’s going to help them communicate and receive important information, and incorporate that into all of their treatment during their hospital stay.
Every patient is unique, so it’s important that for that great patient experience, we’re understanding what’s unique to that patient and we’re incorporating it into the care the patient receives.”
What makes SONIFI Health different
There’s no one definitive patient experience. So one-size-fits-all patient engagement technology won’t cut it if you’re looking for meaningful outcomes and ROI.
That’s why SONIFI Health focuses so much on learning what your specific patients want. What your specific staff members need.
So we can build something that helps patients feel better, helps staff feel less overwhelmed, and helps your organization build the kind of reputation everyone will remember.
We’re here to help you reimagine what patient technology can do.