The SONIFI Health patient engagement solution encourages patients to actively participate in their care. The system is delivered across multiple technology platforms which can be accessed at the patient bedside, in the patient home pre and post admission or at the patient’s transitional care facility. This allows the system to improve the patient and family experience across the care continuum.
The SONIFI Health patient engagement solution can be delivered to the patient room via Interactive TV. This utilizes a familiar technology to engage patients and families in their care. By leveraging the TV, patients and families have access to various patient education videos and entertainment options.
Hospitals can provide centralized information specific to the patient such as prescribed education, care team, schedule, meal ordering, and temperature controls. Patients can also be prompted with questions through the TV, allowing them to provide feedback which will facilitate more meaningful conversations with their care team. Enabling engagement in these ways can improve satisfaction and help reduce the patients risk for readmission or an adverse event. Because hospital information through the TV is automatically updated based on integrations with other hospital systems or staff entry, the digital whiteboard stays up to date with shift changeover or room changes which eliminates patient confusion. Providing a digital whiteboard on easily accessible platforms, like televisions and tablets, keeps patients and their family fully informed.
The SONIFI Interactive Tablet can operate independently or be used seamlessly with the in-room television. Education completion, engagement features, and entertainment are synced between the Tablet and TV allowing the patient to pick up where they left off when switching between the two. Patients control the television with the tablet to change the channel, control the volume, and play patient education and movies. Through these engagement platforms, patients have the ability to learn about their care more completely.
The SONIFI Health Interactive Tablet application can be delivered on a mobile device as a hand held device or mounted bedside. Patients can access education videos, facility information and entertainment through the tablet creating a more personalized experience.
SONIFI Health empowers the patient to have more control over their hospital experience. Tools such as prescribed education, care team, schedule, meal ordering and temperature controls are leveraged to achieve patient control. Patients can provide real-time feedback allowing for immediate service recovery. Improving patient engagement can improve patient satisfaction and help reduce the risk for readmission or other adverse health events. Patients and families are kept informed through access of their digital whiteboard available on either the interactive TV or tablet.
The SONIFI Health Interactive Tablet’s ability to function completely and independently from the television allows an organization’s patient engagement strategy to be extended beyond the traditional in-room experience. The tablet allows an organization to make better use of patient wait times through patient access to their education and entertainment features.
The SONIFI Health Interactive Tablet can operate independently or be used seamlessly with the in-room interactive television. The tablet and TV are synced so patients and families can easily switch between the two and resume education or entertainment where they left off. Controlling behavior on the TV with the tablet, patients have full control of their interactive options. Patients and families are able to push movies and educational videos from the tablet to the TV.
The real-time Care Team display serves as a digital whiteboard allowing patients to easily view their current care team on their room television or a tablet. This interface engine delivers and updates each patient’s specific care team member information, including the provider name, title, photo, biography, and any other specified information.
Access to care team information ensures that patients better understand each care member’s specific role. By increasing patient awareness and familiarity with the care team, patients have greater confidence and are encouraged to have more meaningful conversation with their providers.
SONIFI Health Meals allows patients to review their menu options and easily order meals directly through the interactive TV or tablet system from their bedside. Integration with the hospital dietary system gives patients access to select from menu options based on their dietary orders.
Presenting patients with menu options that are in line with their dietary orders, patients have an increased awareness of their compliant food options. Encouraging patients to make smarter choices now will encourage them to make better choices post discharge. The My Meals service empowers patients at the bedside by giving them control over their meals; leading to increased satisfaction.
Reduce costs and time by eliminating the need to print, deliver and collect paper menus. SONIFI Health Meals integrates with dietary vendors and the EMR to allow patients to place their order, increasing operational efficiencies.
Giving patients control over their environment through their TV increases their overall satisfaction. This function also shows the ability to reduce the time nurses spend on non-patient care tasks and reduces the risk of patient falls and falls with injury.
The SONIFI Health system allows patients to adjust their room temperature within a predefined range. SONIFI Health integrates with HVAC systems such as Siemens, Honeywell, TRANE, and Johnson Controls. For energy savings, the system can automatically set the temperature at a preset level once the patient is discharged.
Research from The Joint Commission shows 30-35% of patients that fall while in the hospital sustain an injury, adding an average of 6.3 days to the hospital stay. A fall with injury will cost the hospital an average of $14,056. Because patients are able to adjust their room temperature through their TV, the risk of falls is greatly reduced.
Nurses are able to spend more time focusing on direct patient care because care distractions, such as adjusting room, temperature can be automated. A 485 bed hospital consistently reports more than 10,000 temperature changes per month.
The SONIFI Health patient engagement system can be used to promote pharmacy services through the interactive TV or tablet.
Through the television or tablet, the interactive system can help encourage patients to fill prescription at your hospital’s pharmacy. SONIFI can also educate patients about their medications prior to discharge. This simplifies the discharge process and drives additional hospital pharmacy revenue through this service. All while allowing the pharmacy to verify insurance and possible drug interactions.
The SONIFI Health Schedule keeps patients and their families informed and prepares them for their daily activities.
SONIFI Health Schedule is accessible on the TV or Tablet to display:
• Daily Appointments
• Upcoming procedures
• Detailed procedure description
• Specific preparation instructions
• Prescribed activities
• Department information and location
SONIFI Health has designed engagement tools that are easily accessible through the TV or Tablet and bring needed comfort for both the patients and their families. Entertainment options are particularly beneficial during long waiting times. Relaxation content helps distract patients during times where pain and anxiety levels are high.
Distraction options include:
• Relaxation Channel
• Spiritual Content
• Cable television
The SONIFI Health system allows patients and their families to become more involved in the care process. It can improve communication between patients and care team members by allowing for real-time feedback and requests.
The SONIFI Health system plays a role in orienting patients and family members to the patient room and any other resources available. Patients are able to find answers to their questions and take advantage of hospital services without having to call a staff member for assistance.
Patient requests and feedback can be dispatched to the appropriate hospital staff member, based on the request type, through integration with communication systems such as Vocera.
SONIFI incorporates a real-time patient survey program throughout the patient’s stay which notifies the appropriate staff based on the patient’s requests. Hospital staff is able to respond and resolve issues quickly rather than learning about dissatisfaction weeks after the patient’s stay. Fixing satisfaction issues quickly based on the brief surveys gives hospitals more control over improvement of patient satisfaction and HCAHPS ratings. SONIFI also gathers information relating to the patient’s experience and displays the insights in dashboards which allow nurses to focus on those items and have more meaningful communications with the patient.
Patients can be prompted through their television or tablet at set intervals during the day to rate their pain on a graphical pain scale. SONIFI displays chart pain history to providers and alerts the nursing staff if set thresholds are met or exceeded.
Patients and their families can use room TV or tablet video conferencing to increase access to physicians to ask questions, voice concerns and receive firsthand knowledge without waiting for the physician to be directly at the bedside. Patient satisfaction levels increase as they receive additional interaction with their physician or specialist consult, keeping them better informed in an efficient manner.
Hospitals can provide patients with specific discharge instructions and checklists over the television or tablet. This helps to promote patient and family participation in the discharge planning process. SONIFI initiates discharge planning upon admission, which helps move patients along the continuum of care.
Patients are guided through the custom discharge planning information in all necessary areas, including prescriptions, post discharge questions, symptoms to watch for, and any other items the hospital chooses to include based on the patient’s conditions. Nurses can also view which activities have been completed through the Nursing Dashboard. This helps streamline the discharge process by focusing on activities that still need to be completed and explained.
Video conferencing is a powerful and innovative way to more efficiently connect your patients and their families with physicians and specialists for more comprehensive care, regardless of location. Physicians and specialists can video conference with patients in rural and network facilities in minutes, allowing for life-saving assessments and diagnosis.
Supplementing in-room visits with video conference follow-ups is a simple way for hospitals to increase the attentiveness the patient perceives. Patient satisfaction levels are increased as they receive additional interaction with their physician or specialist consult keeping them better informed - and in a highly efficient manner.
Checkups, assessments, and consultations happen visually from the patients bedside, which can help improve the clinical workflow. Video conferencing promotes a timelier follow-up for physicians allowing for faster and more informed discharges.
Connecting family members through conference services gives them more opportunities to ask questions, voice concerns and receive firsthand knowledge without waiting for the physician to be directly at the bedside.